Road Rescue Call Coordinator

Hogan; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health plan options

Paid time off

401K matching

Career development opportunities

Job summary

Hogan Transportation, headquartered in St. Louis, is seeking a Maintenance Coordinator to support over-the-road operations. You will coordinate maintenance issues with drivers, assess failures, and work with manufacturers and service teams to get trucks back on the road safely.

This role values hands-on troubleshooting, solid communication, and a customer-focused approach. A high school diploma and at least two years in maintenance or automotive service are preferred, with opportunities to grow

Qualifications

• High School Diploma or GED preferred.
• 2+ years troubleshooting maintenance issues.
• 2+ years customer service experience.
• Strong listening skills with the ability to ascertain and diagnose issues through questions.
• Strong written and verbal communication skills.
• Proficient in using computer applications.
• Experience in transportation industry preferred.

Responsibilities

• Reviews work orders to assess failures.
• Assist drivers with roadside failures.
• Ensures the repair procedure is properly documented.
• Ensures the manufacture’s criteria is met.
• Completes the documents required to process claims and forwards them to the manufacturer.
• Identifies exceptional cases in which may result in special agreements with the manufacturer and completes the required documents and follows up, as needed.
• Ensures that the amounts claimed correspond to the criteria of the manufacturer.
• Forwards and monitors all warranty parts requests to appropriate Service Personnel.
• Maintains maintenance daily planner and work orders.
• Communicates with customers throughout maintenance breakdown.
• Corresponds with Safety Department in regard to during the initial assessment.
• Other duties as required.

Skills

Maintenance troubleshooting

Customer service

Communication

Computer literacy

Transportation experience

Education

High School Diploma or GED

Job description

From our headquarters in St. Louis to locations nationwide, we help driven professionals find career paths that promote growth. Join a team that is dedicated to investing in your success.

Benefits of Working at Hogan

Health Plan Options to Fit Every Family Size

Comprehensive healthcare plans designed to meet the needs of individuals and families of all sizes.

Coverage that helps keep your smile bright and your vision clear.

PTO Upon Hire

Enjoy paid time off from day one to support your work-life balance.

401K Matching Program

Build your future with our competitive retirement savings plan and employer match.

Grow with us through career development and promotion opportunities.

Pride in who we are and what we do. Dedication to customers and their needs. Striving to be the one people turn to for their transportation needs. Family - shops helping each other take care of the customer.

Julie | Hogan Employee

Our Culture in Action

With over 105 years of business experience and a family-oriented approach to managing relationships, we foster a culture of care, integrity and trust with our employees, customers and partners.

Open Positions

View all open Hogan careers and start exploring which career path might be the best fit for you.

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

Coordinates over the road maintenance failures over the phone. Works with customer drivers to ascertain their issue and either resolve the issue to get the truck back running safely or coordinate next steps.

Essential Duties and Responsibilities

• Reviews work orders to assess failures.
• Assist drivers with roadside failures.
• Ensures the repair procedure is properly documented.
• Ensures the manufacture’s criteria is met.
• Completes the documents required to process claims and forwards them to the manufacturer.
• Identifies exceptional cases in which may result in special agreements with the manufacturer and completes the required documents and follows up, as needed.
• Ensures that the amounts claimed correspond to the criteria of the manufacturer.
• Forwards and monitors all warranty parts requests to appropriate Service Personnel.
• Maintains maintenance daily planner and work orders.
• Communicates with customers throughout maintenance breakdown.
• Corresponds with Safety Department in regard to during the initial assessment.
• Other duties as required.

Requirements

• High School Diploma or GED preferred
• 2+ years troubleshooting maintenance issues
• 2+ years customer service experience
• Strong listening skills with the ability to ascertain and diagnose issues through questions
• Strong written and verbal communication skills
• Proficient in using computer applications
• Experience in transportation industry preferred

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Contact Us

Want to learn more about working at Hogan? Get in touch, and we’ll get back to you as soon as possible.