Customer Service Representative

A. Duie Pyle, Inc; West Chester (Chester County); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Holidays

Health insurance

401(k) with company match

Dental and vision insurance

Job summary

A. Duie Pyle, Inc in West Chester, PA is seeking a Customer Service Representative to coordinate shipments, schedule pickups, provide ETAs and rate quotes, and resolve customer issues with accuracy.

You will collaborate with drivers and internal teams to keep shipments moving. This is a fast-paced, detail-oriented role requiring MS Office skills, basic typing, and the ability to prioritize tasks, including early mornings and holidays.

Qualifications

• 1 year of customer service experience preferred.
• Experience in a fast-paced work environment; strong attention to detail.
• Basic typing skills and MS Office proficiency.
• Ability to prioritize tasks and meet deadlines; effective as an individual or team member.
• Willingness to work flexible hours including early mornings and non-traditional holidays.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and/or freight charges.
• Coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
• Scheduling delivery appointments and handling re-consignments.
• Communicating with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensuring accurate billing of shipments.
• Compiling and delivering custom reports; daily audits of reports.
• Documenting all customer interactions for follow-up and record keeping.

Skills

MS Office

Typing

Attention to detail

Prioritization

Teamwork

Tools

MS Office

Job description

Why Pyle?

• Weekly pay every Friday via direct deposit
• 10:30 AM; Monday-Friday
• Paid vacation, PTO, and annual holidays
• Medical, Dental, Vision and Life Insurance
• 401(k) with Company Match; Annual Profit Sharing (100% employer paid)
• Short Term and Long Term Disability
• Wellness Programs for yearly benefits discount

Simply put, Pyle People Deliver. Since 1924, A. Duie Pyle has been family-owned and operated. Built by our core values of integrity, service first, and empathy, we're dedicated to exceptional customer service and empowering our employee's success. If you're ready to build a career with a company that continues to lead the supply chain and logistics industries, we'd love to hear from you.

To be qualified for this position, you should possess the following:

• 1 year of prior customer service experience preferred
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Customer Service Representative responsibilities include, but are not limited to:

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with "My Pyle" registration and utilization of our web site
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts per Hour)

For a full job description associated with this posting, please contact A. Duie Pyle's Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.