Logistics Customer Service Pro II: Shipments & Solutions

AIT Worldwide Logistics; Palatine (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Prescription coverage

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life Insurance

AD&D

Disability Insurance

Tuition Reimbursement

Vacation days

Personal days

Floating holiday

Sick days

Volunteer hours

Company holidays

Job summary

AIT Worldwide Logistics in Palatine, IL is seeking a Customer Service Representative II to handle customer requests and resolve delivery issues, coordinating with multiple teams to maintain accounts and translate needs into effective solutions.

You will manage routes, provide shipment updates via TMS, respond to emails, and promote services like PODs, contributing to customer satisfaction and company profitability.

Qualifications

• High School or GED equivalent Required.
• 3-5 years experience in customer service or related roles Required.
• 3-5 years experience working in Freight Forwarding, logistics, 3PL, Transportation Brokerage or Trucking company Preferred.

Responsibilities

• Follow established procedures on setting up routes and transit times / appointment scheduling for AIT's services
• Answer incoming calls and make outbound calls ensuring outstanding customer service. Complete requests with a sense of urgency and professionalism
• Work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates
• Review and proactively respond to customer emails within the assigned team inbox
• Proactively meet or exceed Customer KPI's and / milestones within a timely manner
• Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
• Serve as a liaison between sales and / or account management team and customers to enhance service experience
• Escalate highly unusual situations to sales and /or account management team to review and reconcile
• Review the process and take immediate action to correct or solve semi-routine issues that may occur
• Act as resource to new and existing customer accounts to assure accurate and timely delivery
• Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
• Develop and maintain relationships with AIT’s customers and vendors
• Train and gain general knowledge of lane history and customer pricing
• The wage range for this position is $18.50-$26.10 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Skills

AS400

TMS

Microsoft Office

Education

High School or GED

Job description

AIT Worldwide Logistics in Palatine, IL is seeking a Customer Service Representative II to handle customer requests and resolve delivery issues, coordinating with multiple teams to maintain accounts and translate needs into effective solutions.

You will manage routes, provide shipment updates via TMS, respond to emails, and promote services like PODs, contributing to customer satisfaction and company profitability.