Logistics Brokerage Operations Specialist

Ait-Worldwide-Logistics; Itasca (IL); On-site; USD 28,791 - 40,639; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life Insurance

AD&D

Disability Insurance

Tuition Reimbursement

Paid vacation

Personal days

Floating holiday

Sick days

Company holidays

Veterans Day

Job summary

AIT Worldwide Logistics is seeking a Brokerage Operations Representative II in Itasca, Illinois. You will book, track, route and resolve issues across carrier and customer portfolios, sourcing qualified carriers daily to secure capacity and maintaining strong relationships with customers and carriers.

The role requires a high school diploma or GED (associate or bachelor’s preferred) and 3+ years in logistics/transportation.

Qualifications

• Education: High School Diploma or GED equivalent (Required) and Associates Degree (Preferred) or Bachelor's Degree (Preferred)
• Experience: 3+ years Experience in logistics / transportation (Required)
• Knowledge, Skills, and Abilities: Microsoft Office Suite, Transportation Management System (TMS); problem solve and make independent decisions with minimal oversight

Responsibilities

• Prospect qualified carriers by daily sourcing calls to secure capacity.
• Establish and grow customer and carrier relationships within your portfolio.
• Book all contract, expedite and ad-hoc freight as required by customer.
• Respond to customer quotations quickly (within 5 minutes).
• Proactively track and trace all booked shipments daily.
• Troubleshoot and resolve customer issues including carrier delays and order exceptions.
• Communicate accessorial charges to customers to ensure approval and maximize revenue.
• Handle overages, shortages, accessorial and freight claims properly.
• Own corrective actions and identify overall process improvements.
• Ensure all metrics meet or exceed customer SLAs.
• Book remaining modes or transportation (FTL, Partial, Flatbed) as needed.
• Schedule pickups and deliveries; participate in customer reviews (QBRs/MBRs).
• Perform other duties as assigned; comply with policies and standards.

Skills

Problem solving

Independent decision making

Education

High School Diploma or GED; Associates or Bachelor's preferred

Tools

Microsoft Office Suite

Transportation Management System (TMS)

Job description

AIT Worldwide Logistics is seeking a Brokerage Operations Representative II in Itasca, Illinois. You will book, track, route and resolve issues across carrier and customer portfolios, sourcing qualified carriers daily to secure capacity and maintaining strong relationships with customers and carriers.

The role requires a high school diploma or GED (associate or bachelor’s preferred) and 3+ years in logistics/transportation.