Customer Service Representative

M & M TOWING LLC; Avella (PA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Job summary

A transportation services company in Avella is seeking a dedicated Customer Service Representative. In this role, you will be the primary point of contact for customers, responding to inquiries and coordinating with tow truck drivers. Proficiency in transportation management and strong analytical skills are essential. Join the team to provide outstanding service and support in a fast-paced environment.

Qualifications

• Experience in customer service, preferably within the transportation industry.
• Ability to analyze transportation data effectively.
• Strong communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries.
• Analyze transportation data to identify trends.
• Coordinate with tow truck drivers.
• Assist in transportation planning using GPS.
• Maintain accurate records in the database.
• Collaborate with team members to resolve issues.

Skills

Proficient in transportation management principles

Strong analytical skills to assess data

Excellent typing skills

Ability to work in a fast-paced environment

Strong interpersonal skills

Proactive problem-solving ability

Job description

Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our customers, ensuring their needs are met with efficiency and professionalism. Your expertise in transportation management and logistics will be crucial in providing exceptional service and support. Join us in delivering outstanding customer service while contributing to our mission of excellence in the transportation industry. We look forward to welcoming you to our team!

Responsibilities

• Respond to customer inquiries
• Analyze transportation data to identify trends and improve service.
• Coordinate with tow truck drivers to ensure timely processing of orders.
• Assist in transportation planning by utilizing GPS technology to optimize routes and delivery schedules.
• Maintain accurate records of customer interactions and transactions in the company database.
• Collaborate with team members to resolve issues and enhance overall customer satisfaction.

Skills

• Proficient in transportation management principles
• Strong analytical skills to assess data for decision-making purposes.
• Excellent typing skills for efficient data entry and communication.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Strong interpersonal skills for building relationships with customers and team members.
• A proactive approach to problem-solving with the ability to think critically under pressure.

Benefits

• Employee discounts
• Flexible schedule
• Health insurance