Logistics Customer Experience Specialist

QuickFreight Dot Com LLC; Houston (TX); On-site; USD 34,000 - 51,000; Full time

Job summary

QuickFreight Dot Com LLC is seeking a Customer Service Representative to support the daily operations of the full truckload brokerage team, coordinating between customers, carriers and internal operations to ensure on-time, accurate shipments and exceptional service.

The role requires strong organization, attention to detail, and proactive problem-solving in a fast-paced logistics environment.

If you thrive in a collaborative setting and possess freight knowledge, this is a great fit.

Qualifications

• 1-2 years of warehouse or customer-facing experience preferred.
• Associate or Bachelor's degree preferred.
• 1-3 years of experience in transportation, logistics, or freight.
• Brokerage customer service.

Responsibilities

• Serve as the primary point of contact for customers, ensuring clear communication, timely updates, and effective issue resolution.
• Oversee shipment lifecycle from pickup through delivery to ensure accuracy, compliance, and on-time performance.
• Collaborate with carriers, drivers, and internal teams to coordinate scheduling, documentation, and service execution.
• Maintain accurate records and documentation within the Transportation Management System (TMS).
• Support cross-functional teams, including operations, accounting, and carrier relations, to ensure seamless workflow and customer satisfaction.
• Identify service gaps and opportunities to enhance efficiency, performance, and the overall customer experience.

Skills

Customer service

Communication

Organization

Attention to detail

Education

Associate or Bachelor's degree

Tools

TMS

Job description

QuickFreight Dot Com LLC is seeking a Customer Service Representative to support the daily operations of the full truckload brokerage team, coordinating between customers, carriers and internal operations to ensure on-time, accurate shipments and exceptional service.

The role requires strong organization, attention to detail, and proactive problem-solving in a fast-paced logistics environment.

If you thrive in a collaborative setting and possess freight knowledge, this is a great fit.