Transportation Customer Service Representative

UFP Industries; New Waverly (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

UFP Industries is seeking a Transportation Customer Service Representative in Texas to manage customer interactions, track shipments, and resolve issues, ensuring on-time delivery and high customer satisfaction. You will coordinate with internal teams and external partners, maintain records, and support continuous improvement in transport service performance.

The role emphasizes proactive communication, load status updates, and effective use of tracking tools to meet customer expectations.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in transportation, logistics, or customer service.
• Understanding of freight movement, delivery schedules, and transportation terminology preferred.
• Familiarity with load tracking systems and Transportation Management Systems (TMS) preferred.
• Proficiency in Microsoft Office preferred.
• Knowledge of company policies and procedures preferred.

Responsibilities

• Manage customer interactions and track load progress.
• Proactively resolve issues and communicate status to customers.
• Serve as the primary contact for customer questions and concerns.
• Identify service disruptions and coordinate resolutions.
• Coordinate with load planning to meet customer needs and follow up on requests.
• Maintain accurate system updates reflecting real-time status.
• Conduct data entry and research related to delayed loads.
• Liaise with external transportation partners to meet service levels.
• Track and report on service performance indicators for improvements.
• Promote use of portals, tracking tools, and automated notifications.
• Maintain SOPs for assigned plants.

Skills

Customer service

Logistics

Load tracking

Communication

Problem solving

Education

High school diploma

Tools

TMS

MS Office

Job description

Job Summary

The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.

Principal Duties and Responsibilities

• Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
• Monitor and update customers on load status and delivery times
• Serve as the primary contact for customer questions and concerns
• Proactively identify service disruptions and coordinate resolutions
• Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
• Maintain accurate system updates to reflect real time status
• Responsible for required data entry and research associated with delayed loads
• Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
• Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
• Promote and support the use of portals, tracking tools, and automated notifications
• Responsible for maintaining SOPs for assigned plants

Qualifications

• High school diploma or equivalent
• 1 – 3 years of experience in transportation, logistics, or customer service role
• Understanding of freight movement, delivery schedules, and transportation terminology preferred
• Familiarity with load tracking systems and transportation management systems (TMS) preferred
• Proficiency in Microsoft Office preferred
• Knowledge of company policies and procedures preferred

The Company is an Equal Opportunity Employer.