Logistics Customer Service Pro

Mainocean-Carolinas,-Logisitics,-LL; Hanahan (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

MainOcean Carolinas LLC is hiring a Customer Service Representative to serve as the critical link between customers, warehouse staff, dispatch, and leadership. You will coordinate communication and ensure accurate, timely responses to inquiries.

The role requires a high school diploma, 1+ year in 3PL/logistics, familiarity with WMS and MS Office, and excellent written and verbal communication. A proactive, team-oriented mindset is essential in this fast-paced environment.

Qualifications

• High School Diploma required.
• 1+ years of experience in 3PL or logistics environment.
• Able to type 40 to 60 words per minute.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent phone etiquette, customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational, task and time management skills.
• Excellent attention to detail.
• Strong problem solving and troubleshooting skills with an analytical mindset.
• Possess a strong sense of initiative, “can-do” attitude, and be a proactive problem-solver.
• Able to adapt to shifting priorities in a fast-paced environment while maintaining the ability to meet deadlines.
• Flexible team player.

Responsibilities

• Provide proactive communication to customers, warehouse associates, and the dispatch team.
• Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
• Troubleshoot and problem solve with customers, accurately gathering details to solve specific issues.
• Escalate Customer concern to management if resolution is not easily identified.
• Execute management approved resolution for the Customer.
• Follow the order process outlined for your position.
• Maintain records as required by company and regulatory standards.
• Collaborate and assist teammates with cross training on accounts and processes.
• Serve as a backup for teammates to support customers.
• Support continuous improvement by contributing to the ongoing efforts to improve all experiences with MainOcean Carolinas, LLC.
• Additional duties as assigned.
• Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.

Skills

Typing speed

MS Office

Phone etiquette

Verbal communication

Written communication

Organization

Time management

Detail oriented

Problem solving

Initiative

Team player

Customer service

Interpersonal skills

Education

High School Diploma

Tools

WMS systems

Job description

MainOcean Carolinas LLC is hiring a Customer Service Representative to serve as the critical link between customers, warehouse staff, dispatch, and leadership. You will coordinate communication and ensure accurate, timely responses to inquiries.

The role requires a high school diploma, 1+ year in 3PL/logistics, familiarity with WMS and MS Office, and excellent written and verbal communication. A proactive, team-oriented mindset is essential in this fast-paced environment.