Logistics Customer Service & Optimization Lead

Tmc Transportation, Inc; United States; On-site; USD 55,000 - 90,000; Full time

Job summary

TMC Transportation, Inc is seeking a Customer Service Manager to lead the Customer Service Department and drive continuous improvement through daily delegation and weekly activities, delivering excellent leadership and management guidance.

Key duties include improving PreBook processes, booking freight, conducting annual reviews, balancing the North American freight network, managing TMS data, meeting daily commitments, and reporting KPI data to executives. Some travel will be required.

Qualifications

• Fluent in computer applications, keyboard proficiency and 10-key.
• Ability to plan, organize, be attentive to detail, and possess strong problem-solving skills.
• Possess a courteous yet assertive telephone personality.
• Ability to function in a fast-paced work environment.
• Ability to stay organized on multiple tasks.

Responsibilities

• Manage and continually work on improvements with the PreBook freight process.
• Supervisor the soliciting and booking of additional freight.
• Manage annual reviews for all members of the Customer Service Department to ensure timely implementation and development on each individual.
• Ensure that the freight system is in equilibrium and in balance through the continual monitoring and management of saturation levels between geographical areas in the North American market.
• Manage the Drop Yards daily lot checks and update of the TMS.
• Ensure customer commitments are being met on a daily basis.
• Manage length of haul and empty miles by division then feedback the information to the proper management resources.
• Provide Summary Data to Executive Management on all KPI’s and review needs for improving the system.
• Moderate travel required.
• Increase load numbers offered to LMC Department.
• Manage the Customer Service System to reduce and eliminate layovers of company assets.
• Manage ETA change process to ensure optimal decisions are made on load assignments and driver availability.
• Other duties as assigned.

Skills

Computer applications

10-key

Attention to detail

Problem solving

Multitasking

Communication skills

Education

Four-year degree in Transportation and Logistics preferred

Job description

TMC Transportation, Inc is seeking a Customer Service Manager to lead the Customer Service Department and drive continuous improvement through daily delegation and weekly activities, delivering excellent leadership and management guidance.

Key duties include improving PreBook processes, booking freight, conducting annual reviews, balancing the North American freight network, managing TMS data, meeting daily commitments, and reporting KPI data to executives. Some travel will be required.