Logistics Operations Leader: Customer Growth & Excellence

PS Logistics; Indianapolis (IN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

PTO and vacation accrual

Job summary

TA Services, a veteran freight and logistics provider, seeks an experienced logistics leader to manage customer accounts and drive operational excellence in Indianapolis. You’ll lead meetings, optimize service delivery, and coach a team of Specialists, Planners, and Senior Planners in a fast-paced transportation environment.

The ideal candidate has a Bachelor’s degree or equivalent, 5+ years in logistics or customer service, and hands-on experience with Transportation Management Systems (TMS)

Qualifications

• Minimum of 5 years of experience in customer service, transportation, logistics, or a related field.
• Experience with Transportation Management Systems (TMS) required.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Strong leadership and coaching abilities.
• Customer-focused with strong communication and organizational skills.

Responsibilities

• Customer & Account Management- Manage customer relationships, expectations, and escalations.
• Lead customer meetings, reporting, and service reviews.
• Operational Excellence- Oversee daily operations, service performance, and continuous improvement.
• Identify and implement cost-saving opportunities.
• Team Leadership- Lead, coach, and develop Specialists, Planners, and Senior Planners.
• Ensure effective training and cross-training.
• Transportation & Carrier Management- Oversee load planning, TMS processes, and carrier performance.
• Partner on carrier strategy, rates, and solutions.
• Financial & Strategic Management- Manage account profitability, P&L, invoicing, and collections.
• Support growth, service expansion, and strategic initiatives.

Job description

TA Services, a veteran freight and logistics provider, seeks an experienced logistics leader to manage customer accounts and drive operational excellence in Indianapolis. You’ll lead meetings, optimize service delivery, and coach a team of Specialists, Planners, and Senior Planners in a fast-paced transportation environment.

The ideal candidate has a Bachelor’s degree or equivalent, 5+ years in logistics or customer service, and hands-on experience with Transportation Management Systems (TMS)