Logistics Customer Service Manager

DSV; United States; On-site; USD 87,000 - 115,000; Full time

Job summary

DSV - Global Transport and Logistics is seeking a Manager, Customer Service to lead a team of 10-15 in a USA site, driving service levels, customer satisfaction, and SOP adherence. The role requires strong leadership, logistics knowledge, and excellent communication with clients and internal stakeholders.

Responsibilities include supervising staff, coordinating with operations, and ensuring cost-effective, compliant processes while advancing continuous improvement and customer relations across

Qualifications

• Must have a high school diploma or GED.
• 2 years’ experience in a leadership role involving customer service or equivalent.
• Experience as a Logistics Service Provider Department Manager and full understanding of logistics services.
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months.

Responsibilities

• Manage client relationships at the site level and communicate SOP adherence.
• Guide supervisors and CS staff to meet service levels and drive improvements.
• Oversee KPI targets, reporting, and cost input for the operation.
• Handle high-priority escalations and coordinate multiple teams.
• Organize staff meetings and drive continuous process improvements.

Skills

Leadership

Customer service

Communication

Problem solving

MS Office

WMS

Multilingual

Education

High school diploma or GED

4-Year College Degree preferred

Tools

WMS

MS Office

Job description

DSV - Global Transport and Logistics is seeking a Manager, Customer Service to lead a team of 10-15 in a USA site, driving service levels, customer satisfaction, and SOP adherence. The role requires strong leadership, logistics knowledge, and excellent communication with clients and internal stakeholders.

Responsibilities include supervising staff, coordinating with operations, and ensuring cost-effective, compliant processes while advancing continuous improvement and customer relations across