Logistics Customer Service Leader — Shipments & Ops

Yusen Logistics Co., Ltd.; Hardeeville (SC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Standard 10 days PTO

Eligible for bonus plan

OT pay if applicable

Flexible Spending Accounts

Life and Accidental Death & Dismemberm

Tuition Assistance Program

Commuter Benefits

Vacation and more

Job summary

Yusen Logistics in the United States is seeking a Customer Service Manager to lead customer accounts and oversee service staff on operational issues. You will ensure timely service and effective operation while guiding a team through daily tasks, schedules, and performance reviews.

The role requires a 4-year degree and leadership experience, with knowledge of ocean/air freight, ports and pricing policies. This position offers a comprehensive benefits package and opportunities for growth within a

Qualifications

• 4 year College Degree plus 3–5 years experience in an operational role related to business.
• 2–3 years in a lead or supervisory role; demonstrated leadership competencies.
• Direct knowledge of ocean ports, terminals, agent and carriers services and pricing policies.

Responsibilities

• Provides leadership and direction to team members on specific customer accounts.
• Communicate with staff and customers to resolve operational issues effectively.
• Monitors branch communications and responds promptly to customer requirements.
• Manages customer service staff scheduling, tasks, and procedures.
• Advise management on staff performance, policy adherence and customer satisfaction.
• Ensure effective operation and timely service; adhere to laws and procedures.
• Handle special commodities or important customers on international and domestic shipments.
• Provide quotations for import/export on Air and Ocean freight.
• Escalation point for support, service issues and account questions.
• Provide and summarize customer performance reviews and assist sales as growth targets.
• Determine staffing needs and provide training; conduct performance reviews.
• Ensure compliance with policies; review KPI parameters; assist day-to-day ops.
• Produce monthly reports and KPI results.

Skills

Leadership

Customer service

Team management

Communication

KPI tracking

Problem solving

Education

Bachelor's degree

Job description

Yusen Logistics in the United States is seeking a Customer Service Manager to lead customer accounts and oversee service staff on operational issues. You will ensure timely service and effective operation while guiding a team through daily tasks, schedules, and performance reviews.

The role requires a 4-year degree and leadership experience, with knowledge of ocean/air freight, ports and pricing policies. This position offers a comprehensive benefits package and opportunities for growth within a