Operations-Driven Customer Service Manager

Yusen Logistics Americas Inc.; Hardeeville (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with company match

10 days PTO

Bonus plan

7 paid holidays

OT pay

Flexible Spending Accounts

Job summary

Yusen Logistics Americas Inc. is seeking a Customer Service Manager in Hardeeville, SC to oversee client service activities and supervise customer service staff on day‑to‑day operations.

The role requires coordinating imports/exports, quotations for Air and Ocean freight, and ensuring compliant, timely service across international and domestic shipments. The successful candidate will lead teams, resolve operational issues, monitor KPIs, and provide performance reviews while collaborating with

Qualifications

• 4 year College Degree plus 3 - 5 years experience in an operational role related to business required; or combination of equivalent education and experience.
• 2 - 3 years of experience in a lead or supervisory role or demonstrated leadership/supervisory competencies, required; specific experience supervising others is preferred.
• Must have direct knowledge of ocean ports, terminals, agent and carriers services and pricing policies. Must be knowledgeable with import, exports

Responsibilities

• Provides leadership and direction to team members on specific customer accounts.
• Communicate effectively with staff, management and other internal/external customers to resolve operational issues effectively.
• Monitors communication in the branch and responds or directs staff to respond promptly to customer requirements.
• Manages customer service staff with regard to prioritizing work, determining schedules, assigning daily tasks, and adjusting work procedures to meet changing demands.
• Advise management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative.
• Ensure effective operation and timely service. Demonstrate and apply knowledge of laws, regulations, governing agencies, procedures, audits, programs and practices.
• Manage and/or handle special commodities or important customers on their international and domestic shipments including triangle shipments.
• Provide quotations for import and export on both Air and Ocean freight at customer's request or overseas agent's request.
• Function as the key escalation point for support, service issues and answer other account questions on a timely and accurate basis.
• Provide and summarize customer's performance review and leads to sales department as growth targets for accounts under management.
• Manage and help Determine staffing needs and provide training.
• Conduct performance reviews, addressing performance issues and resolve problems.
• Ensure compliance with policies, procedures, and regulations
• Review and insure KPI's are kept within required parameters.
• Assist with day to day operations and customer service
• Produce monthly reports and KPI results
• All other duties as assigned

Skills

Leadership

Education

Bachelor's degree

Job description

Yusen Logistics Americas Inc. is seeking a Customer Service Manager in Hardeeville, SC to oversee client service activities and supervise customer service staff on day‑to‑day operations.

The role requires coordinating imports/exports, quotations for Air and Ocean freight, and ensuring compliant, timely service across international and domestic shipments. The successful candidate will lead teams, resolve operational issues, monitor KPIs, and provide performance reviews while collaborating with