Logistics Operations Supervisor - OS&D & Billing

Yusen Logistics; Sumner (WA); On-site; USD 54,971 - 84,289; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with company match

Paid holidays and PTO

Bonus eligible

OT pay and flexible spending accounts

Job summary

Yusen Logistics is seeking a Logistics Operations Supervisor to lead customer service and operational support across OS&D, billing, invoicing, and documentation control. You will coordinate with warehouse, planning, finance, customs, and compliance teams to ensure accuracy and audit readiness.

The role emphasizes daily discipline, issue resolution, and adherence to contractual and regulatory requirements while supporting process improvements and cross-functional communication.

Qualifications

• Experience in customer service or operations support within a warehouse or logistics environment.
• Familiarity with OS&D processes, billing/invoicing support, and documentation control.
• Familiarity with Excel spreadsheets and Warehouse/Yard Management Systems preferred.

Responsibilities

• Oversee daily OS&D office tasks and ensure proper execution by assigned team members.
• Monitor and respond to OS&D inquiries received via email.
• Review Target allocations in SmartSheets for dock check verification and confirm new allocations.
• Review Damage Intake Sheets in SmartSheets to confirm claim or no-claim status.
• Maintain and update the Damage Log, ensuring copies are printed and shared with the team.
• Oversee billing activities for assigned facilities, including claims support and drayage invoice coordination.
• Review billing and invoicing documentation for accuracy, completeness, and compliance.

Skills

Customer service

OS&D processes

Billing & invoicing

Documentation control

Excel

Warehouse/Yard Management System

Education

High school diploma or GED

Tools

Excel

Warehouse/Yard Management System

Job description

Yusen Logistics is seeking a Logistics Operations Supervisor to lead customer service and operational support across OS&D, billing, invoicing, and documentation control. You will coordinate with warehouse, planning, finance, customs, and compliance teams to ensure accuracy and audit readiness.

The role emphasizes daily discipline, issue resolution, and adherence to contractual and regulatory requirements while supporting process improvements and cross-functional communication.