Logistics Customer Service & Dispatch Coordinator

DHL Supply Chain; Wichita (KS); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO and paid holidays

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is hiring a Customer Service Rep in the United States. Core duties include processing orders, providing transit information, and acting as a liaison between clients and trucking carriers.

The role emphasizes maintaining high service levels and timely communication in a fast-paced, customer-centric team environment. Ideal candidates will have a year of related experience, proficiency with Microsoft Office, and familiarity with a transportation management system.

Qualifications

• High School diploma or equivalent required; 0–12 months data entry or reporting experience preferred.
• Experience in dispatch or TMS to schedule shipments is highly desirable.
• Proficient in Microsoft Office and able to communicate effectively with carriers and clients.

Responsibilities

• Process orders and provide product, service, and transit information to customers.
• Liaise with carriers and clients to schedule pickups and resolve issues.
• Maintain customer records and assist with order and product management.
• Support other duties as assigned in a fast-paced environment.

Skills

Dispatch/TMS experience

Effective communication

Microsoft Office

Customer service

Portal navigation

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain is hiring a Customer Service Rep in the United States. Core duties include processing orders, providing transit information, and acting as a liaison between clients and trucking carriers.

The role emphasizes maintaining high service levels and timely communication in a fast-paced, customer-centric team environment. Ideal candidates will have a year of related experience, proficiency with Microsoft Office, and familiarity with a transportation management system.