Customer Service Representative

DHL Supply Chain; New Whiteland (IN); On-site; Confidential; Full time

Benefits offered by this job

Affordable medical, dental, and vision

Paid time off (PTO)

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is seeking a Customer Service Rep to join our team in Indiana. You will maintain high levels of customer service and communicate with client representatives and trucking teams to ensure top service levels.

The role requires dispatch/TMS experience, proficiency in MS Office, and familiarity with WMS systems. You will work in a fast-paced, customer-centric environment with opportunities for growth.

Qualifications

• At least 1 year experience in dispatch or TMS.
• Experience scheduling Truckloads/LTL via a TMS.
• Strong oral and written communication with carriers and clients.
• Proficient in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Resolve product or service problems and follow up to ensure resolution.
• Maintain customer records and update account information.
• Process customer adjustments and financial records.
• Prepare product or service reports by collecting and analyzing customer information; assist with order/product management.
• Perform other duties as assigned.

Skills

Dispatch/TMS

Communication

MS Office

WMS experience

View software

Teamwork

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.

Position: Customer Service Rep

Shift: 1st Mon- Fri 9a-5p

Pay: $20.50

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

A minimum of (1) one year's experience in the following:

• Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
• Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
• Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
• Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.
• Ability to work in a fast-paced, customer‑centric team environment.

Be part of the world’s largest logistics company! DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.