Customer Service Representative

DHL Supply Chain; Lathrop (CA); On-site; Confidential; Full time

Benefits offered by this job

Medical coverage

PTO and holidays

401(k) plan

Tuition reimbursement

Training opportunities

Job summary

DHL Supply Chain in California is seeking a Customer Service professional to process orders, provide product, service, and transit information, and liaise with clients and trucking partners to resolve issues. You will maintain records, assist with order management, and support dispatch in a fast-paced, service-driven environment.

Ideal candidates have a High School Diploma or equivalent and 0-12 months in data entry or reporting, plus 0-12 months warehouse experience preferred.

Qualifications

• High School Diploma or equivalent required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.
• Strong oral and written communication with clients, carriers and drivers.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service and transit information to customers and act as liaison to resolve issues.
• Resolve product or service problems and follow up to ensure resolution.
• Maintain customer records and update account information.
• Assist with order and product management.
• Perform other duties as assigned.

Skills

Dispatch

Customer service

Data entry

MS Office

WMS experience

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Supply Chain, Logistics, Data Entry, Customer Care, Call Center, Transportation, Dispatch

Position: Customer Service

Shift: 1st Shift

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels. Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS. Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur. Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word). Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc. Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals. Ability to work in a fast-paced, customer-centric team environment.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.