Logistics Customer Service Coordinator

Total Quality Logistics; Grand Rapids (MI); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Tuition and training reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Employee referral bonuses

Job summary

Total Quality Logistics in Grand Rapids, MI seeks a Customer Service Coordinator to provide expertise in transportation logistics. The role includes supporting sales reps and managing shipment activities.

Starting compensation is $16.50/hour with a detailed benefits package including health coverage, 401(k) match, and tuition reimbursement. Applicants need excellent customer service skills and proficiency in Microsoft Office. Join a team recognized as a Great Place to Work.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills - face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Help resolve shipping issues with a high level of professionalism.

Skills

Customer service experience

Strong verbal communication

Microsoft Office proficiency

Job description

Total Quality Logistics in Grand Rapids, MI seeks a Customer Service Coordinator to provide expertise in transportation logistics. The role includes supporting sales reps and managing shipment activities.

Starting compensation is $16.50/hour with a detailed benefits package including health coverage, 401(k) match, and tuition reimbursement. Applicants need excellent customer service skills and proficiency in Microsoft Office. Join a team recognized as a Great Place to Work.