Logistics Customer Service Coordinator|Shipments & Support

Total Quality Logistics; Detroit (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Tuition reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Employee referral bonuses

Job summary

Total Quality Logistics is seeking a Customer Service Coordinator to become a subject-matter expert in transportation operations and support daily shipment activities. You will be the go-to support for our sales reps and help grow the business.

The role offers on-site work at the Troy, MI location with comprehensive benefits and opportunities for advancement. Visa sponsorship is not available for this position.

Qualifications

• 1+ year customer service experience preferred.
• Strong verbal communication skills, face to face and over the phone.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to take ownership of tasks and complete them.

Responsibilities

• Serve as the admin expert for your assigned accounts.
• Document and manage tasks in internal systems.
• Schedule appointments and coordinate shipments from pickup to delivery.
• Resolve shipping issues with professionalism and accuracy.
• Provide excellent customer service to internal and external stakeholders.
• Assist with billing and payment processing as needed.

Skills

Verbal communication

Microsoft Office

Ownership mentality

Customer service

Job description

Total Quality Logistics is seeking a Customer Service Coordinator to become a subject-matter expert in transportation operations and support daily shipment activities. You will be the go-to support for our sales reps and help grow the business.

The role offers on-site work at the Troy, MI location with comprehensive benefits and opportunities for advancement. Visa sponsorship is not available for this position.