Logistics Customer Service Coordinator

Total Quality Logistics; United States; On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Health, dental and vision coverage

401(k) with company match

Tuition and training reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Employee referral bonus

Job summary

Total Quality Logistics is seeking a Customer Service Coordinator to become a subject matter expert on account workflows, supporting daily shipment activities from pickup to delivery and helping resolve issues with professionalism.

The role includes documenting tasks in internal systems, coordinating shipments, assisting with billing, and providing excellent service to internal and external stakeholders while pursuing structured training and advancement opportunities.

Qualifications

• 1+ year of customer service experience.
• Strong attendance and work ethic.
• Excellent verbal communication, in person and over the phone.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to take ownership and complete tasks.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Customer service

Verbal communication

Ownership

Microsoft Office

Tools

Microsoft Office

Job description

Total Quality Logistics is seeking a Customer Service Coordinator to become a subject matter expert on account workflows, supporting daily shipment activities from pickup to delivery and helping resolve issues with professionalism.

The role includes documenting tasks in internal systems, coordinating shipments, assisting with billing, and providing excellent service to internal and external stakeholders while pursuing structured training and advancement opportunities.