Customer Service & Logistics Coordinator

Total Quality Logistics; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Total Quality Logistics in Indianapolis is seeking a Customer Service Coordinator to become a subject matter expert in transportation modes and support daily shipment activities. You’ll assist sales reps, document tasks, schedule pickups, and resolve issues with professionalism.

The role offers solid benefits and growth opportunities, with training provided to advance within a growing logistics team at a Great Place to Work recipient. Base salary starts at $16.50/hour.

Qualifications

• 1+ year customer service experience preferred.
• Hall of fame work ethic with a history of excellent attendance.
• Strong verbal communication skills – face to face and over the phone.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.
• Ability to take ownership of responsibilities and see tasks through completion.

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s).
• Document and manage all tasks in our internal systems.
• Schedule appointments and help coordinate shipments from pickup to delivery.
• Help resolve shipping issues with a high level of professionalism.
• Provide excellent customer service to internal and external stakeholders.
• Support with billing and payment processing as needed.

Skills

Customer service

Attendance reliability

Verbal communication

Ownership mindset

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Total Quality Logistics in Indianapolis is seeking a Customer Service Coordinator to become a subject matter expert in transportation modes and support daily shipment activities. You’ll assist sales reps, document tasks, schedule pickups, and resolve issues with professionalism.

The role offers solid benefits and growth opportunities, with training provided to advance within a growing logistics team at a Great Place to Work recipient. Base salary starts at $16.50/hour.