Logistics Customer Service Coordinator

Total Quality Logistics

Richmond (VA)

On-site

USD 19,000 - 27,000

Full time

3 days ago

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Benefits offered by this job

Comprehensive benefits package

Health, dental and vision coverage

401(k) with company match

Tuition and training reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Employee referral bonuses

Great Place to Work award recognition

Job summary

Total Quality Logistics in the United States is seeking a Customer Service Coordinator. You will receive thorough training to become a subject matter expert in a mode of transportation and support daily shipment activities.

You will be the go-to support for our sales reps, helping grow the company. You will become the SME on administrative tasks, document and manage tasks in internal systems, schedule appointments, coordinate shipments, resolve issues professionally, and provide excellent

Qualifications

1+ year customer service experience preferred.
Hall of fame work ethic with a history of excellent attendance.
Strong verbal communication skills in person and over the phone.
Proficient in Microsoft Office (Word, Excel, Outlook).
Ability to take ownership of responsibilities and see tasks through to completion.

Responsibilities

Become the subject matter expert on all administrative tasks related to your aligned account(s).
Document and manage all tasks in our internal systems.
Schedule appointments and help coordinate shipments from pickup to delivery.
Help resolve shipping issues with a high level of professionalism.
Provide excellent customer service to internal and external stakeholders.
Support with billing and payment processing as needed.