Lead Customer Service - Logistics Operations

DSV Air & Sea Inc.; Phoenix (AZ); Remote; USD 33,000 - 41,000; Full time

Job summary

DSV Air & Sea Inc. is seeking a Lead Customer Service Agent to ensure high-quality service for shipments, resolve issues, and coordinate with warehouse and sales teams. You will train agents, escalate as needed, and help optimize customer satisfaction.

The role emphasizes data-driven reporting, strong communication, and ability to manage complex schedules in a fast-paced logistics environment. This is a full-time, remote position with US Arizona coverage and HR support.

Qualifications

• Proficient with Windows OS, Word and MS Office Suite; Excel skills with basic formulas & charts.
• Typing speed ~45 WPM; strong communication with staff and stakeholders.
• Solid understanding of warehouse operations, inventory management, and logistics processes.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical skills.

Responsibilities

• Assist customers with pickup/delivery requests, tracing shipments and POD information.
• Collaborate with management and warehouse to meet service criteria and customer requirements.
• Follow up with customers and other departments to resolve invoices and discrepancies.
• Communicate with customers, colleagues, and departments to move freight and paperwork.
• Input and retrieve data from the system accurately.
• Identify root causes of recurring issues and implement corrective actions.

Skills

Windows OS

MS Office Suite

Excel

Typing 45 WPM

Leadership

Interpersonal skills

Problem-solving

Education

High school diploma

Associate's or bachelor's degree in logistics or related field preferred

Tools

Warehouse management systems

Inventory systems

Job description

DSV Air & Sea Inc. is seeking a Lead Customer Service Agent to ensure high-quality service for shipments, resolve issues, and coordinate with warehouse and sales teams. You will train agents, escalate as needed, and help optimize customer satisfaction.

The role emphasizes data-driven reporting, strong communication, and ability to manage complex schedules in a fast-paced logistics environment. This is a full-time, remote position with US Arizona coverage and HR support.