Logistics Customer Operations Specialist

geodi; Plano (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunities

Healthcare

Flexible scheduling

Career growth

Job summary

GEODIS in Plano, TX is seeking a Customer Operations Representative to manage day-to-day account operations, analyze inquiries, and coordinate pickup and delivery appointments. You will collaborate with the Carrier Team to ensure shipments are booked and tracked for on-time delivery, and support pricing and quoting under guidance from the Account Executive.

Ideal candidates hold a bachelor's degree in supply chain/logistics or related fields, have strong written and verbal communication skills,

Qualifications

• Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing or related studies preferred.
• Previous freight brokerage experience preferred.
• Excellent written and oral communication skills.
• Able to persuade, motivate, influence and negotiate with others.
• Able to work in a team environment, while also delivering independent results.

Responsibilities

• Manage day-to-day operations of assigned accounts and identify opportunities to improve service and increase business.
• Analyze customer inquiries, make informed decisions, and provide timely updates to customers.
• Schedule pickup and delivery appointments based on customer needs and priorities.
• Coordinate with Carrier Team to ensure client shipments are booked and tracked for on-time pickup/delivery.
• Support pricing and quoting activity with direction from Account Executive.

Skills

Communication

Teamwork

Multitasking

Negotiation

Education

Bachelor's degree in supply chain/logistics

Job description

GEODIS in Plano, TX is seeking a Customer Operations Representative to manage day-to-day account operations, analyze inquiries, and coordinate pickup and delivery appointments. You will collaborate with the Carrier Team to ensure shipments are booked and tracked for on-time delivery, and support pricing and quoting under guidance from the Account Executive.

Ideal candidates hold a bachelor's degree in supply chain/logistics or related fields, have strong written and verbal communication skills,