Logistics Customer Operations Specialist

A. Duie Pyle, Inc.; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 60,000; Full time

Job summary

A. Duie Pyle, Inc. in Mechanicsburg, PA is seeking a Customer Operations Coordinator to liaise with customers, carriers and warehouses to ensure shipments are processed promptly and accurately with a focus on speed, accuracy and problem solving.

The role involves scheduling, tracking, building relationships with load planners, and coordinating with partner carriers to ensure timely updates and proper documentation for billing.

Qualifications

• Positive attitude; team first mindset.
• Growth oriented, motivated, and have a sense of urgency.
• Strong communication skills; proficiency in MS Office.

Responsibilities

• Interacting with customers to accept shipments.
• Entering, scheduling, and following up on shipments to ensure an optimal customer experience.
• Developing and maintaining relationships with load planners and scheduling departments.
• Accepting/rejecting shipments and ensure timely tracking updates are completed in partner TMS systems.
• Monitoring delivered orders to ensure accurate documentation is received to prepare orders for billing.
• Working with partner carriers to gather tracking updates and identify potential exceptions.
• Utilizing external systems to schedule pickup and delivery times.
• Develop relationships with shipper, consignee, and warehouse scheduling departments.
• Collaborating with claims and customer sales representatives during exception management.

Skills

Communication skills

Team player

Proactive

Tools

MS Office

Job description

A. Duie Pyle, Inc. in Mechanicsburg, PA is seeking a Customer Operations Coordinator to liaise with customers, carriers and warehouses to ensure shipments are processed promptly and accurately with a focus on speed, accuracy and problem solving.

The role involves scheduling, tracking, building relationships with load planners, and coordinating with partner carriers to ensure timely updates and proper documentation for billing.