Dynamic Customer Service Representative - Logistics Support

A. Duie Pyle, Inc.; West Chester (Chester County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Set schedule

Paid vacation and holidays

Health, dental, vision, life insurance

401(k) with company match

Disability insurance

Wellness programs

Job summary

A. Duie Pyle, Inc. is seeking a Customer Service Representative to act as a key point of contact for internal and external customers.

The role manages inquiries, schedules shipments, resolves issues, and ensures timely communication to deliver exceptional service. We offer weekly pay, a stable schedule, and comprehensive benefits including medical, dental, vision, life insurance, and a 401(k) with company match.

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment; strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills.
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team.
• Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and non-traditional holidays.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges.
• Coordinating with internal departments and partners to schedule shipments and handle customer issues.
• Scheduling delivery appointments and handle re-consignments.
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.
• Ensuring the accurate billing of shipments.
• Compiling and delivering reports; performing daily audits of reports.
• Documenting all customer interactions for follow up and record keeping purposes.
• Assisting customers with registration and utilization of our web site.
• Meeting KPIs such as Call Quality and Adherence to Schedule.

Skills

Customer service experience

Fast-paced environment

Attention to detail

Task prioritization

Flexibility with scheduling

Tools

MS Office

Job description

A. Duie Pyle, Inc. is seeking a Customer Service Representative to act as a key point of contact for internal and external customers.

The role manages inquiries, schedules shipments, resolves issues, and ensures timely communication to deliver exceptional service. We offer weekly pay, a stable schedule, and comprehensive benefits including medical, dental, vision, life insurance, and a 401(k) with company match.