Customer Service Representative

A. Duie Pyle; City of Tonawanda (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation and PTO

Medical, Dental and Vision Insurance

401(k) with Company Match

Profit Sharing

Wellness Programs

Job summary

A. Duie Pyle is seeking a Customer Service Representative in City of Tonawanda, NY to serve as a key point of contact for customers. You will manage inquiries, schedule shipments, and resolve issues to ensure exceptional customer service.

The role requires customer service experience, familiarity with MS Office, and a willingness to maintain a flexible schedule. Join a family-owned company committed to integrity and empowering employee success.

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment.
• Strong familiarity with MS Office (Word, Excel, and Outlook).

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs.
• Coordinating communication with customers and internal departments.
• Ensuring the accurate billing of shipments.

Skills

Customer service experience

Attention to detail

MS Office familiarity

Task prioritization

Job description

Job Overview

A. Duie Pyle is seeking a Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service.

Benefits

• Weekly pay every Friday via direct deposit
• Start time & Schedule: 10:30 AM; Monday-Friday
• Paid vacation, PTO, and annual holidays
• Medical, Dental, Vision and Life Insurance
• 401(k) with Company Match; Annual Profit Sharing (100% employer paid)
• Short Term and Long Term Disability
• Wellness Programs for yearly benefits discount

Company Background

Simply put, Pyle People Deliver. Since 1924, A. Duie Pyle has been family-owned and operated. Built by our core values of integrity, service first, and empathy, we’re dedicated to exceptional customer service and empowering our employee’s success. If you’re ready to build a career with a company that continues to lead the supply chain and logistics industries, we’d love to hear from you.

Qualifications

• 1 year of prior customer service experience preferred
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with “My Pyle” registration and utilization of our web site
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy”%, Contacts per Hour)

Legal Notice

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.