Logistics Customer Experience Specialist

United Business Mail Logistics LLC

South Glastonbury (CT)

On-site

USD 42,000 - 56,000

Full time

2 days ago

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Job summary

United Business Mail Logistics LLC in South Glastonbury, CT seeks a Customer Service Representative to act as the primary contact for Mystic Logistics customers, coordinating with internal teams to ensure timely and accurate resolutions. The role emphasizes proactive communication, problem-solving, and strong organizational skills in a fast-paced logistics environment.

The successful candidate will be highly organized, detail-oriented, and capable of handling multiple priorities while delivering

Qualifications

High school diploma or GED required.
Minimum 2 years in customer service, logistics, transportation, operations support, or related experience.
Experience in a high-volume, customer-facing environment.

Responsibilities

Serve as primary contact for customers and maintain strong relationships.
Respond to inquiries promptly via phone or email.
Identify, investigate, and resolve issues with timely updates.
Collaborate with Sales, Routing, Dispatch, LTL, Accounting and Warehouse teams to resolve questions.
Monitor late deliveries and communicate issues to customers and internally.
Prepare customer reports using Excel.
Provide weekend coverage on a rotating basis.