Logistics Customer Care Specialist

United Business Mail Logistics LLC; Connecticut; Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Mystic Logistics in South Glastonbury, CT is seeking a Customer Service Representative to be the primary point of contact for customers, managing communications, shipment visibility, and issue resolution while coordinating with internal teams to ensure timely and accurate service.

The ideal candidate is organized, solution-oriented, and customer-focused, with excellent communication, attention to detail, and the ability to multitask in a fast-paced logistics environment.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of customer service, logistics, transportation, operations support, or related experience.
• Experience in a high-volume customer-facing environment.

Responsabilités

• This is an onsite position at our South Glastonbury, CT location.
• Serve as the primary point of contact for customers while building and maintaining strong customer relationships.
• Respond to customer inquiries promptly and professionally via phone or email.
• Proactively identify, investigate, and resolve customer issues while providing timely updates through resolution.
• Collaborate with Sales, Routing, Dispatch, LTL, Accounting and Warehouse teams to resolve questions and support customer needs.

Connaissances

Customer service

Communication

Multitasking

Excel

Formation

High school diploma or GED

Outils

SRM

OSD Manager

Quote Generator

PO Manager

Description du poste

Mystic Logistics in South Glastonbury, CT is seeking a Customer Service Representative to be the primary point of contact for customers, managing communications, shipment visibility, and issue resolution while coordinating with internal teams to ensure timely and accurate service.

The ideal candidate is organized, solution-oriented, and customer-focused, with excellent communication, attention to detail, and the ability to multitask in a fast-paced logistics environment.