Customer Experience & Logistics Specialist

MNP Corporation; Sterling Heights (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee wellness program

Job summary

MNP Corporation is seeking a Customer Service Specialist to manage and improve all aspects of customer interactions. You will work across departments to resolve issues, respond to inquiries, and coordinate shipments, while maintaining our core values of integrity and teamwork.

The role emphasizes independent judgment, data analysis, and proactive communication with distribution personnel to ensure on-time delivery and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience in a customer-facing role.
• Strong leadership and interpersonal skills.
• Ability to analyze data, identify trends, and develop solutions.
• Excellent written and verbal communication skills.
• Ability to handle change, prioritize, and manage time.
• Familiarity with OEM quality and delivery KPIs (preferred).
• Familiarity with OEM customer-interfacing software/EDIs (preferred).

Responsibilities

• Respond to customer needs via phone, email, or other approved sources.
• Investigate and resolve complex customer complaints and issues.
• Track delivery to customers and analyze data for improvements.
• Schedule daily shipments with traffic and distribution personnel.
• Print shippers and send ASNs.
• Investigate discrepancies and determine root causes.
• Suggest process changes and implement improvements.
• Provide forecasting data to relevant parties.
• Support other CSS personnel and off-hour issues as needed.
• Lead stock pullers to meet demand and schedules.
• Train other CSS staff for specific customers and cross-train.
• Provide feedback to managers to foster a positive work environment.
• Model professionalism and cooperation in daily work.
• Perform additional duties as assigned.

Skills

Adaptable

Life-long learning

Compassion

Communication

Active listening

Dedication

Dependable

Problem-solving

Humility

Teamwork

Integrity

Attention to detail

Education

Bachelor’s degree in business/marketing/communications

Tools

Microsoft Excel

Microsoft Word

Job description

MNP Corporation is seeking a Customer Service Specialist to manage and improve all aspects of customer interactions. You will work across departments to resolve issues, respond to inquiries, and coordinate shipments, while maintaining our core values of integrity and teamwork.

The role emphasizes independent judgment, data analysis, and proactive communication with distribution personnel to ensure on-time delivery and customer satisfaction.