Logistics & Customer Experience Specialist

Aston Carter; Jacksonville (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

Aston Carter is actively recruiting for a Logistics Specialist in Jacksonville, FL. The role supports customers and internal teams by managing logistics inquiries, coordinating trucking activities, and ensuring accurate import/export documentation.

You will handle communications across phone, email, and in-person channels while maintaining detailed records and reports to drive efficient logistics operations.

Qualifications

• 1 year of office-related administrative or customer service experience.
• 6 months of logistics or trucking knowledge.
• Experience handling inquiries via phone, email, and in-person channels.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions, providing professional and timely support.
• Manage customer accounts by monitoring requests, updating information, and ensuring accurate follow-through on all logistics activities.
• Provide accurate information about services, including logistics and trucking capabilities, and address customer concerns effectively.
• Collaborate with internal departments to facilitate timely and satisfactory resolutions to customer issues and service requests.
• Maintain detailed records of customer interactions, transactions, and logistics activities in an organized and accurate manner.
• Perform data entry tasks related to logistics, customer information, and documentation, ensuring completeness and accuracy.
• Prepare, review, and maintain reports related to logistics operations, customer service activities, and performance metrics.
• Support import and export processes by managing documentation and ensuring proper document handling and storage.
• Use email correspondence and customer service software to manage communications and track open issues through to resolution.
• Utilize Microsoft Office, including Excel, to create, update, and analyze documents, spreadsheets, and reports.
• Assist with documentation management for logistics operations, ensuring all records are properly organized and accessible.
• Contribute to a positive and collaborative team environment by sharing information, supporting colleagues, and participating in continuous improvement efforts.

Skills

Customer service

Multichannel communication

Data entry

Documentation handling

Attention to detail

Problem-solving

Tools

Microsoft Office

Microsoft Excel

Job description

Aston Carter is actively recruiting for a Logistics Specialist in Jacksonville, FL. The role supports customers and internal teams by managing logistics inquiries, coordinating trucking activities, and ensuring accurate import/export documentation.

You will handle communications across phone, email, and in-person channels while maintaining detailed records and reports to drive efficient logistics operations.