Logistics Specialist

Aston Carter; Jacksonville (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

Aston Carter is actively recruiting for a Logistics Specialist in Jacksonville, FL. The role supports customers and internal teams by managing logistics inquiries, coordinating trucking activities, and ensuring accurate import/export documentation.

You will handle communications across phone, email, and in-person channels while maintaining detailed records and reports to drive efficient logistics operations.

Qualifications

• 1 year of office-related administrative or customer service experience.
• 6 months of logistics or trucking knowledge.
• Experience handling inquiries via phone, email, and in-person channels.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions, providing professional and timely support.
• Manage customer accounts by monitoring requests, updating information, and ensuring accurate follow-through on all logistics activities.
• Provide accurate information about services, including logistics and trucking capabilities, and address customer concerns effectively.
• Collaborate with internal departments to facilitate timely and satisfactory resolutions to customer issues and service requests.
• Maintain detailed records of customer interactions, transactions, and logistics activities in an organized and accurate manner.
• Perform data entry tasks related to logistics, customer information, and documentation, ensuring completeness and accuracy.
• Prepare, review, and maintain reports related to logistics operations, customer service activities, and performance metrics.
• Support import and export processes by managing documentation and ensuring proper document handling and storage.
• Use email correspondence and customer service software to manage communications and track open issues through to resolution.
• Utilize Microsoft Office, including Excel, to create, update, and analyze documents, spreadsheets, and reports.
• Assist with documentation management for logistics operations, ensuring all records are properly organized and accessible.
• Contribute to a positive and collaborative team environment by sharing information, supporting colleagues, and participating in continuous improvement efforts.

Skills

Customer service

Multichannel communication

Data entry

Documentation handling

Attention to detail

Problem-solving

Tools

Microsoft Office

Microsoft Excel

Job description

We're currently hiring for a Logistics Specialist on behalf of one of our clients in Jacksonville, FL!

Job Description

The Logistics Specialist supports customers and internal teams by managing logistics-related inquiries, coordinating trucking activities, and ensuring accurate documentation for imports and exports. This role handles customer communication across phone, email, and in-person channels while maintaining detailed records and reports to support efficient logistics operations.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions, providing professional and timely support.
• Manage customer accounts by monitoring requests, updating information, and ensuring accurate follow-through on all logistics activities.
• Provide accurate information about services, including logistics and trucking capabilities, and address customer concerns effectively.
• Collaborate with internal departments to facilitate timely and satisfactory resolutions to customer issues and service requests.
• Maintain detailed records of customer interactions, transactions, and logistics activities in an organized and accurate manner.
• Perform data entry tasks related to logistics, customer information, and documentation, ensuring completeness and accuracy.
• Prepare, review, and maintain reports related to logistics operations, customer service activities, and performance metrics.
• Support import and export processes by managing documentation and ensuring proper document handling and storage.
• Use email correspondence and customer service software to manage communications and track open issues through to resolution.
• Utilize Microsoft Office, including Excel, to create, update, and analyze documents, spreadsheets, and reports.
• Assist with documentation management for logistics operations, ensuring all records are properly organized and accessible.
• Contribute to a positive and collaborative team environment by sharing information, supporting colleagues, and participating in continuous improvement efforts.

Essential Skills

• At least 1 year of office-related administrative or customer service experience.
• A minimum of 6 months of logistics or trucking knowledge.
• Proven experience in a customer service role, handling inbound and outbound calls and email correspondence.
• Strong customer service skills with the ability to handle inquiries professionally and effectively.
• Experience with inbound calls, outbound calls, and managing multiple communication channels.
• Proficiency in email correspondence, including clear written communication and timely responses.
• Proficiency with Microsoft Office products, including Excel, for data entry, reporting, and documentation.
• Experience with data entry and maintaining accurate records and reports.
• Familiarity with logistics operations, trucking coordination, and related processes.
• Experience working with reports, including creating, updating, and interpreting data.
• Proficiency in using customer service software and tools to manage interactions and track issues.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to manage documentation and records in a structured and organized manner.

Job Type & Location

This is a Contract to Hire position based out of Jacksonville, FL.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jacksonville,FL. Application Deadline This position is anticipated to close on Sep 8, 2026.

About Aston Carter

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.