Customer Service Representative

CRG; Everett (WA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

CRG is seeking a customer service professional to assist customers and business partners via telephone and email in a logistics-focused role. The position requires strong communication, problem-solving, and multitasking abilities in a fast-paced environment.

Responsibilities include handling complaints, diagnosing issues, monitoring delivery routes, and processing changes or cancellations to orders. A high school diploma and call center experience are preferred.

Qualifikationen

• MS Office proficiency including Word, Excel, and PowerPoint.
• High school diploma or equivalent.
• 1 year of related experience, preferably in a call center.
• Strong customer service skills with the ability to satisfactorily resolve issues.
• Solid multitasking and organizational abilities.
• Ability to thrive under pressure while delivering solutions.

Aufgaben

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Kenntnisse

Strong customer service

Multitasking

Organizational skills

Pressure handling

Ausbildung

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Jobbeschreibung

Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $13 Billion by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Qualifications

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations