Logistics & Customer Experience Coordinator

Syncreon; Goodyear (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

DP World is seeking a logistics coordinator in the Phoenix area to manage customer inquiries, schedule coordination, and ensure timely order processing across the lifecycle. You will work closely with the control tower to align day-to-day requirements and service levels, while delivering accurate performance reports and inventory insights.

Ideal candidates bring a logistics customer service background, strong Excel/Outlook skills, and familiarity with RF Portal and internal systems.

Qualifications

• Customer service background in logistics with ability to handle problem resolution in timely manner.
• Word, Excel, Outlook knowledge with strong emphasis on Excel used for tracking and analysis.
• Must be able to manage inventory in an RF Portal, and Manual system environment. This candidate will work in an office setting but will be expecting to travel to warehouse as needed.
• Understand transportation modes and service levels.

Responsibilities

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.
• Provide rate quotes for nonstandard transportation, i.e. expedite shipments. Perform order registration which may include special requirements, extra labor, forklifts, cranes, etc.
• Ensure on-time pickup and delivery, track and trace shipments.
• Apply applicable late reason codes in accordance to Service Failure tracking and reporting
• Work with customer to resolve inventory discrepancies. Follow-up with regards to exception reporting and damage assessment, communicate to customer.
• Participate in process flow documentation and standard operating procedures and identify opportunities for improvement based on customer needs.
• Other duties as assigned.

Skills

Customer service logistics

Communication skills

Problem solving

Transportation knowledge

Tools

Excel

Outlook

RF Portal

Manual system

Job description

DP World is seeking a logistics coordinator in the Phoenix area to manage customer inquiries, schedule coordination, and ensure timely order processing across the lifecycle. You will work closely with the control tower to align day-to-day requirements and service levels, while delivering accurate performance reports and inventory insights.

Ideal candidates bring a logistics customer service background, strong Excel/Outlook skills, and familiarity with RF Portal and internal systems.