Logistics Coordinator - Customer Service & Ops Planner

Real Estate Education Rocks; Los Lunas (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

DP World in Los Lunas, NM is seeking a Logistics Coordinator to drive operational efficiency and superior customer service within a growing 3PL team. You will manage orders, coordinate with control tower, and prepare key performance reports while supporting inbound and outbound logistics.

You will interact with customers and internal stakeholders, set up orders in internal systems (including EDI), and help ensure KPI targets and inventory accuracy are met.

Qualifications

• Customer service background in logistics or planning.
• Strong Excel skills (VLOOKUP, Pivot) for tracking and analysis.
• Ability to adapt to changing, stress-induced environments.
• Ability to multitask effectively.

Responsibilities

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

Skills

Customer service

Excel

Adaptability

Multitasking

Tools

EDI feeds

Job description

DP World in Los Lunas, NM is seeking a Logistics Coordinator to drive operational efficiency and superior customer service within a growing 3PL team. You will manage orders, coordinate with control tower, and prepare key performance reports while supporting inbound and outbound logistics.

You will interact with customers and internal stakeholders, set up orders in internal systems (including EDI), and help ensure KPI targets and inventory accuracy are met.