Logistics Operations Coordinator - KPI-Driven Multitasker

Syncreon; Union City (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

DP World in Union City, GA is seeking an experienced Logistics Coordinator to manage daily logistics operations and coordinate customer orders. The role emphasizes strong customer service, data tracking in Excel, and effective communication with internal teams and customers.

Candidates should be able to handle multiple tasks, adapt to changing priorities, and support inbound/outbound activities in a fast-paced environment.

Qualifications

• Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner.
• Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis.
• Ability to adapt and work in an ever changing, stress induced changing environment.
• Ability to multiitask effectively.

Responsibilities

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

Skills

Customer service

Logistics

Excel

Outlook

Pivot Tables

EDI feeds

Problem solving

Tools

EDI feeds

Job description

DP World in Union City, GA is seeking an experienced Logistics Coordinator to manage daily logistics operations and coordinate customer orders. The role emphasizes strong customer service, data tracking in Excel, and effective communication with internal teams and customers.

Candidates should be able to handle multiple tasks, adapt to changing priorities, and support inbound/outbound activities in a fast-paced environment.