Road Logistics Customer Care Specialist

Kuehne+Nagel; Memphis (TN); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

401k retirement savings plan

Medical/dental benefits

Employee discounts

Tuition reimbursement

Job summary

Kuehne+Nagel in Memphis, TN is seeking a proactive Customer Care Representative to support our transportation and logistics operations. You will coordinate shipments, manage carrier relationships, and ensure on-time, cost-effective delivery for customer freight.

The role thrives in a fast-paced environment and requires strong communication, attention to detail, and collaboration with operations teams and account managers to exceed customer expectations.

Qualifications

• Bachelor’s degree in Logistics preferred; High School Diploma or GED required.
• 2+ years of experience in intermodal operations or transportation.
• Strong proficiency in Microsoft Office and transportation management systems.
• Excellent verbal and written communication skills.

Responsibilities

• Source and secure drayage carriers for new and existing business needs
• Coordinate timely pickups and deliveries of customer shipments
• Dispatch carriers with a high level of accuracy and attention to detail
• Negotiate rates with carrier partners to achieve cost-efficient solutions
• Collaborate with operations teams and account managers to meet and exceed customer expectations
• Identify and resolve issues, acting as a solutions provider for customers and partners

Skills

Microsoft Office

Transportation systems

Communication skills

Attention to detail

Education

Bachelor's degree in Logistics

High School Diploma or GED

Tools

SoftModal

Transportation Management System (TMS)

Job description

It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We are looking for a proactive and detail-oriented Customer Care Representative to support our transportation and logistics operations. This role is responsible for coordinating shipments, managing carrier relationships, and ensuring timely and cost-effective delivery of customer freight. The ideal candidate thrives in a fast-paced environment and is driven to deliver operational excellence and customer satisfaction.

How you create impact

• Source and secure drayage carriers for both new and existing business needs
• Coordinate timely pickups and deliveries of customer shipments
• Dispatch carriers with a high level of accuracy and attention to detail
• Evaluate routing options to ensure on-time delivery while maximizing profitability
• Maintain and update customer and carrier profiles in Kuehne + Nagel’s operating system (SoftModal)
• Handle inbound and outbound communication with customers and carriers
• Negotiate rates with carrier partners to achieve cost-efficient solutions
• Collaborate with operations teams and account managers to meet and exceed customer expectations
• Identify and resolve issues, acting as a solutions provider for customers and partners

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship

What we would like you to bring

• Bachelor’s degree in Logistics preferred; High School Diploma or GED required
• 2+ years of experience in intermodal operations or transportation industry
• Strong proficiency in Microsoft Office and transportation management systems
• Excellent verbal and written communication skills
• Comfortable working in a fast-paced, deadline-driven environment

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

“Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.