Logistics Customer Care Specialist — High-Value Shipments & Growth

The Addison Group; Itasca (IL); Híbrido; USD 32.000 - 33.000; Tempo integral

Benefícios oferecidos por esta vaga

Brand-new, state-of-the-art office

Onsite lounge and relaxation space

Modern kitchens and coffee stations

Strong leadership and training

Clear growth path

Team-oriented culture

Resumo da vaga

Addison Group is partnering with a rapidly growing logistics organization in Itasca, IL. We are seeking a Customer Service Representative focused on shipment coordination, tracking, and cross-team communication to support high-priority operations.

The role requires attention to detail, urgency, and organization, with responsibilities spanning driver liaison, documentation, and continuous process improvement. Hybrid schedule offered with benefits and growth potential.

Qualificações

• 1-2 years of experience within freight brokerage or 3PL environments.
• Background in dispatch, operations, or logistics coordination preferred.
• Experience communicating with drivers is required.
• High school diploma or GED required.
• Proficiency in Microsoft Office, especially Outlook.

Responsabilidades

• Coordinate and monitor shipments from pickup through final delivery
• Provide frequent status updates and ensure accurate tracking of high-value loads
• Communicate directly with drivers, internal teams, and stakeholders to resolve issues
• Manage multiple email inboxes and respond promptly to inquiries
• Utilize transportation management systems to trace shipments and update records
• Prepare shipping documentation including bills of lading and proof of delivery
• Maintain hourly tracking updates for sensitive or high-risk shipments
• Identify and resolve service issues while escalating complex situations when needed
• Partner with internal teams to improve processes and service delivery
• Build and maintain strong working relationships across departments

Conhecimentos

Communication with drivers

Attention to detail

Microsoft Office (Outlook)

Formação

High school diploma or GED

Ferramentas

Microsoft Office

Descrição da vaga

Addison Group is partnering with a rapidly growing logistics organization in Itasca, IL. We are seeking a Customer Service Representative focused on shipment coordination, tracking, and cross-team communication to support high-priority operations.

The role requires attention to detail, urgency, and organization, with responsibilities spanning driver liaison, documentation, and continuous process improvement. Hybrid schedule offered with benefits and growth potential.