Customer Service Representative

Addison Group; Itasca (IL); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Brand-new, state-of-the-art office

Onsite lounge and relaxation space

Modern kitchens and coffee stations

Strong leadership and training

Clear growth path

Team-oriented culture

Job summary

Addison Group is partnering with a rapidly growing logistics organization in Itasca, IL. We are seeking a Customer Service Representative focused on shipment coordination, tracking, and cross-team communication to support high-priority operations.

The role requires attention to detail, urgency, and organization, with responsibilities spanning driver liaison, documentation, and continuous process improvement. Hybrid schedule offered with benefits and growth potential.

Qualifications

• 1-2 years of experience within freight brokerage or 3PL environments.
• Background in dispatch, operations, or logistics coordination preferred.
• Experience communicating with drivers is required.
• High school diploma or GED required.
• Proficiency in Microsoft Office, especially Outlook.

Responsibilities

• Coordinate and monitor shipments from pickup through final delivery
• Provide frequent status updates and ensure accurate tracking of high-value loads
• Communicate directly with drivers, internal teams, and stakeholders to resolve issues
• Manage multiple email inboxes and respond promptly to inquiries
• Utilize transportation management systems to trace shipments and update records
• Prepare shipping documentation including bills of lading and proof of delivery
• Maintain hourly tracking updates for sensitive or high-risk shipments
• Identify and resolve service issues while escalating complex situations when needed
• Partner with internal teams to improve processes and service delivery
• Build and maintain strong working relationships across departments

Skills

Communication with drivers

Attention to detail

Microsoft Office (Outlook)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Title: Customer Service Representative - 12-9 Sunday-Thursday

Location (city, state): Itasca, IL (Hybrid)

Industry: Transportation / Logistics

Pay: $23-24/hour (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a rapidly growing logistics organization that specializes in global transportation and supply chain solutions. This company is known for its strong internal culture, modern facilities, and consistent track record of converting contract employees into long-term team members.

Job Description:

We are seeking a Customer Service Representative to support high-priority logistics operations. This role is heavily focused on shipment coordination, tracking, and communication across internal teams and drivers. The position supports critical, high-value shipments and requires strong attention to detail, urgency, and organization.

Key Responsibilities:

• Coordinate and monitor shipments from pickup through final delivery
• Provide frequent status updates and ensure accurate tracking of high-value loads
• Communicate directly with drivers, internal teams, and stakeholders to resolve issues
• Manage multiple email inboxes and respond promptly to inquiries
• Utilize transportation management systems to trace shipments and update records
• Prepare shipping documentation including bills of lading and proof of delivery
• Maintain hourly tracking updates for sensitive or high-risk shipments
• Identify and resolve service issues while escalating complex situations when needed
• Partner with internal teams to improve processes and service delivery
• Build and maintain strong working relationships across departments

Qualifications:

• 1-2 years of experience within freight brokerage or 3PL environments
• Background in dispatch, operations, or logistics coordination preferred
• Experience communicating with drivers is required
• High school diploma or GED required
• Proficiency in Microsoft Office, especially Outlook

Perks:

• Brand-new, state-of-the-art office space
• Onsite amenities including lounge area with games and relaxation space
• Modern kitchens, coffee stations, and food options
• Strong leadership and hands-on training
• Clear path for growth and internal advancement
• High-energy, team-oriented culture

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.