Customer Service Representative

Cedar Summit Inc.; Riverside (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cedar Summit Inc. in Riverside, CA is seeking a full-time Customer Service Representative to be the primary contact for clients.

You will respond to inquiries by email and phone, document interactions, resolve issues, and maintain accurate customer records to ensure satisfaction with our products and services. The role requires a bachelor's degree in a related field and at least 3 years of experience, plus excellent communication skills and proficiency with CRM software.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum 3 years of customer service experience.
• High school diploma or equivalent is noted in the candidate profile.

Responsibilities

• Respond to customer inquiries via email and phone
• Document customer interactions
• Resolve customer issues
• Maintain accurate customer records
• Ensure customer satisfaction

Skills

Customer service

Excellent communication

Education

Bachelor's degree in related field

High school diploma or equivalent

Tools

CRM software

Job description

Cedar Summit Inc., a prominent software company located in Riverside, CA, is hiring a full-time Customer Service Representative. As the primary contact for clients, you'll ensure their needs are met and their experience is positive.

Daily tasks include responding to customer inquiries via email and phone, documenting interactions, and resolving issues. You'll also maintain accurate customer records and ensure satisfaction with our products and services.

Join our dedicated customer service team in Riverside, CA. Our team is committed to providing excellent service and support to clients.

During the interview, compensation details are discussed, including salary expectations, bonuses, and any additional perks. Benefits information, such as health insurance, retirement plans, and paid time off, is not provided during the interview but can be discussed further if the candidate is selected for the role. The company's compensation package is typically reviewed and approved by the hiring manager and HR department, ensuring it aligns with the candidate's skills, experience, and the job requirements. The workplace environment is collaborative and supportive, with a focus on work-life balance. The candidate is expected to have a bachelor's degree in a related field, at least 3 years of experience in the industry, and proficiency in using industry-standard tools and software. The role involves managing projects, coordinating with cross-functional teams, and ensuring timely delivery of tasks. The candidate will be provided with a laptop, access to necessary software, and a comfortable workspace to perform their duties effectively.

Candidates need a high school diploma or equivalent, one year of customer service experience, excellent communication skills, and the ability to work under pressure. Proficiency in English is required, and CRM software experience is a plus.

• Responding to customer inquiries
• documenting customer interactions
• resolving customer issues
• maintaining accurate records of customer information
• ensuring customer satisfactionHigh school diploma or equivalent
• at least one year of experience in customer service
• excellent communication skills
• ability to work well under pressure
• proficiency in English
• experience with CRM software