Logistics Customer Care Specialist - Export & Tracking

CEVA Logistics; Eagan (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Paid Time Off

401(k)

Health insurance

Gym membership discounts

Diverse retail and travel discounts

Pet insurance

Job summary

A leading logistics provider in Eagan, Minnesota, seeks a dedicated individual to oversee the transportation of goods and manage customer support. Responsibilities include tracking shipments, ensuring service completion, and addressing customer inquiries. Ideal candidates have a high school diploma, relevant experience, and strong Microsoft Office skills. This role offers a supportive team environment and a comprehensive benefits package including health insurance and paid time off.

Qualifications

• Two to three years related experience preferred.
• Excellent customer service skills are needed.
• Experience in data management and tracking is a plus.

Responsibilities

• Oversee customer’s freight through tracing and tracking.
• Ensure service completion and proof of delivery.
• Handle daily customer service requests promptly.

Skills

Intermediate proficiency in Microsoft Office

Accurate typing skills

Data entry skills

Ability to perform basic arithmetic with currency and measurements

Education

High School Diploma or GED

2-4 years industry experience preferred

Job description

A leading logistics provider in Eagan, Minnesota, seeks a dedicated individual to oversee the transportation of goods and manage customer support. Responsibilities include tracking shipments, ensuring service completion, and addressing customer inquiries. Ideal candidates have a high school diploma, relevant experience, and strong Microsoft Office skills. This role offers a supportive team environment and a comprehensive benefits package including health insurance and paid time off.