Logistics Customer Care Specialist - Day Shift

GXO Logistics, Inc.; Sparta (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

GXO Logistics, Inc. is hiring a Customer Service Representative for a day shift in Sparta, Tennessee.

You will support warehouse operations by coordinating workload, handling orders, and generating reports while ensuring accuracy in inventory and documentation. Ideal candidates bring 1 year of customer service experience and warehouse exposure, with strong communication and multitasking skills to thrive in a fast-paced logistics environment.

Qualifications

• Proficiency in Microsoft Office
• Ability to communicate effectively with carriers, customers, employees and management
• Proven ability to multitask and prioritize workload in a fast-paced environment
• High school diploma or equivalent
• Availability to work a flexible schedule when needed
• 1 year of customer service experience
• 6 months of experience in a warehouse setting

Responsibilities

• Coordinate workload allocation among warehouse workers, material handlers and drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Process, audit and file various documentation

Skills

Effective communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

GXO Logistics, Inc. is hiring a Customer Service Representative for a day shift in Sparta, Tennessee.

You will support warehouse operations by coordinating workload, handling orders, and generating reports while ensuring accuracy in inventory and documentation. Ideal candidates bring 1 year of customer service experience and warehouse exposure, with strong communication and multitasking skills to thrive in a fast-paced logistics environment.