Logistics Customer Service Specialist - Flexible Schedule

GXO; Sparta (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

GXO is seeking a Customer Service Representative in Sparta, Tennessee. The role supports warehouse operations by coordinating workload, preparing orders, managing inventory, and documenting freight using WMS. The position emphasizes accuracy, communication with carriers and customers, and timely data entry.

The daily tasks include release of orders, data entry into WMS, and producing reports, with a focus on meeting customer needs and maintaining efficient warehouse workflow.

Qualifications

• Proficiency in Microsoft Office.
• Ability to communicate effectively with carriers, customers, employees and management.
• Proven ability to multitask and prioritize workload in a fast-paced environment.

Responsibilities

• Coordinate workload allocation among warehouse workers, material handlers and drivers.
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed.
• Assign and release orders sent for loading and unloading.
• Allocate and research inventory for orders.
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs).
• Maintain and generate required reports.
• Process, audit and file various documentation.

Skills

Microsoft Office

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Warehouse Management System (WMS)

Job description

GXO is seeking a Customer Service Representative in Sparta, Tennessee. The role supports warehouse operations by coordinating workload, preparing orders, managing inventory, and documenting freight using WMS. The position emphasizes accuracy, communication with carriers and customers, and timely data entry.

The daily tasks include release of orders, data entry into WMS, and producing reports, with a focus on meeting customer needs and maintaining efficient warehouse workflow.