Sea Logistics Account & Customer Care Lead

Kuehne+Nagel; Linthicum (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible rô

Job summary

Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist in the United States. The role involves supporting customers with accurate information, handling inquiries, and managing a personal portfolio of house accounts while driving engagement and profitability.

You will collaborate with Field Sales and the OCC, resolve issues promptly, and promote KN digital solutions to enhance efficiency and customer satisfaction.

Qualifications

• 2+ years of freight forwarding Sea Export experience.
• Proficiency with MS Office applications.
• Strong analytical, problem-solving, and decision-making skills.
• Good interpersonal, communication, and collaboration abilities.
• Customer-focused mindset with ability to engage cross-functional stakeholders.

Responsibilities

• Drive customer engagement, satisfaction, retention, and reactivation with Field Sales and OCC.
• Serve as trusted advisor and primary contact, fostering operational partnerships.
• Deliver best-in-class customer experience by resolving inquiries and service requests promptly.
• Manage a portfolio of customer accounts and ensure adherence to service standards.
• Maintain accurate customer data and logs in core systems.
• Support achievement of financial targets and identify growth opportunities.
• Manage end-to-end spot quotation requests and pricing, capture rebates in SeaQuote.
• Promote digital solutions and automation tools to increase usage and efficiency.
• Educate customers on KN systems and drive self-service adoption.
• Develop SOPs and customer profiles for consistent service delivery.
• Monitor performance, service trends, and identify continuous improvement opportunities.
• Analyze profitability and identify opportunities to maximize gross profit.
• Monitor outstanding receivables and mitigate payment risks.
• Collaborate with internal teams to manage cash flow and reduce bad debt exposure.

Skills

Sea Export experience

Analytical skills

Communication skills

Customer service mindset

Collaborative mindset

Tools

MS Office

Job description

Kuehne+Nagel is seeking a Sea Logistics Customer Care Specialist in the United States. The role involves supporting customers with accurate information, handling inquiries, and managing a personal portfolio of house accounts while driving engagement and profitability.

You will collaborate with Field Sales and the OCC, resolve issues promptly, and promote KN digital solutions to enhance efficiency and customer satisfaction.