Air Logistics Customer Success Specialist

Kuehne+Nagel; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Kuehne+Nagel is seeking a Customer Care Specialist in the United States. You will be the primary contact for customers, ensuring a positive shipment experience and building proactive relationships across Operations, Sales, and Procurement.

The role emphasizes timely updates and problem solving in a fast-paced environment. We value strong communication, adaptability, and at least 1 year of customer-facing experience in logistics or related fields.

Qualifications

• 1 year of experience in a customer-facing, operations, logistics, healthcare, hospitality, restaurant, dispatching, or similar fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers, ensuring a positive and seamless experience throughout the shipment lifecycle.
• Build strong customer relationships through proactive communication and responsiveness.
• Monitor shipments and provide timely updates, solutions, and support.
• Investigate and resolve customer concerns, issues, and escalations.
• Coordinate with internal teams including Operations, Sales, Pricing, Revenue Care, and Procurement to ensure customer expectations are met.
• Manage multiple priorities, deadlines, and customer requests in a fast-paced environment.
• Support customer implementations and onboarding activities when assigned.
• Promote customer adoption of digital tools and self-service solutions.
• Identify opportunities to support customer retention, growth, and profitability.

Skills

Communication skills

Adaptability

Customer service

Problem solving

Job description

Kuehne+Nagel is seeking a Customer Care Specialist in the United States. You will be the primary contact for customers, ensuring a positive shipment experience and building proactive relationships across Operations, Sales, and Procurement.

The role emphasizes timely updates and problem solving in a fast-paced environment. We value strong communication, adaptability, and at least 1 year of customer-facing experience in logistics or related fields.