Logistics & Customer Care Specialist

Saia Inc.; Rockford (IL); On-site; USD 29,067 - 34,784; Part time

Job summary

A logistics company in Rockford is seeking a clerical support associate to assist with terminal operations. The role includes managing shipment documentation, maintaining records, and providing customer service through phone and email. Ideal candidates must be at least 18, have a high school diploma or GED, and be authorized to work in the United States. Experience in transportation or customer service and knowledge of Microsoft Office are preferred. This position offers a pay rate of $21.10 to $25.25 per hour based on experience.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Ability to read, write, and communicate in English.

Responsibilities

• Prepare, print, scan, and organize terminal documentation.
• Maintain accurate shipment records.
• Handle inbound calls and provide customer support.

Skills

Customer service

Documentation management

Communication

Basic administrative support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

A logistics company in Rockford is seeking a clerical support associate to assist with terminal operations. The role includes managing shipment documentation, maintaining records, and providing customer service through phone and email. Ideal candidates must be at least 18, have a high school diploma or GED, and be authorized to work in the United States. Experience in transportation or customer service and knowledge of Microsoft Office are preferred. This position offers a pay rate of $21.10 to $25.25 per hour based on experience.