Logistics Customer Care Specialist

MainOcean Carolinas, Logisitics, LLC; North Charleston (SC); On-site; USD 32,000 - 52,000; Full time

Job summary

MainOcean Carolinas LLC is seeking a Customer Service Representative to serve as the critical link between customers, warehouse teams, dispatch, and leadership. You will provide proactive, timely communication and coordinate order details to ensure smooth operations.

The role requires 1+ year in a 3PL or logistics setting, strong computer skills, and excellent written and verbal communication. A high school diploma is required, and you will contribute to continuous improvement while supporting

Qualifications

• High School Diploma required.
• 1+ years of experience in 3PL or logistics.
• Familiarity with WMS systems is preferred.

Responsibilities

• Provide proactive communication to customers, warehouse associates, and the dispatch team.
• Respond to customer inquiries in a timely manner with a proactive approach and sense of urgency.
• Troubleshoot and problem solve with customers, accurately gathering details to solve specific issues.
• Escalate customer concerns to management if resolution is not easily identified.
• Execute management-approved resolutions for the customer.
• Follow the order process outlined for your position.
• Maintain records as required by company and regulatory standards.
• Collaborate and assist teammates with cross training on accounts and processes.
• Serve as a backup for teammates to support customers.
• Support continuous improvement by contributing to ongoing efforts to improve all experiences with MainOcean Carolinas, LLC.

Skills

Customer service

Communication

Interpersonal skills

Typing 40-60 wpm

Microsoft Office

Problem solving

Adaptability

Education

High School Diploma

Tools

WMS systems

Job description

MainOcean Carolinas LLC is seeking a Customer Service Representative to serve as the critical link between customers, warehouse teams, dispatch, and leadership. You will provide proactive, timely communication and coordinate order details to ensure smooth operations.

The role requires 1+ year in a 3PL or logistics setting, strong computer skills, and excellent written and verbal communication. A high school diploma is required, and you will contribute to continuous improvement while supporting