Senior Customer Care Specialist - Logistics Support

Saia; Charlotte (NC); On-site; USD 65,475,000 - 80,661,000; Full time

Job summary

Saia is seeking a responsive Customer Service/Operations specialist to deliver escalated support to customers and coordinate with terminal operations to resolve disputes and scheduling issues. You will maintain accuracy and clear communication to drive satisfaction and operational excellence.

The role emphasizes handling inquiries, processing claims, and supporting billing and data tasks while ensuring service quality across shifts.

Qualifications

• 5+ years of transportation, customer service, or related experience.
• Working knowledge of Microsoft Office.

Responsibilities

• Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
• Investigates freight issues, manages claims processes, and applies policies to resolve disputes fairly and efficiently.
• Coordinates with terminal operations and dispatch to confirm availability, schedule deliveries, and resolve conflicts.
• Prepares and reviews shipment and dispute paperwork for accuracy and completeness.
• Supports billing, data entry, and recordkeeping while maintaining up-to-date terminal information.

Skills

Transportation experience

Customer service

Dispute resolution

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a responsive Customer Service/Operations specialist to deliver escalated support to customers and coordinate with terminal operations to resolve disputes and scheduling issues. You will maintain accuracy and clear communication to drive satisfaction and operational excellence.

The role emphasizes handling inquiries, processing claims, and supporting billing and data tasks while ensuring service quality across shifts.