Customer Service Representative

A.P. Moller - Maersk; Fife (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

EAP

Paid Time Off

Flexible Hours

Job summary

Maersk is seeking a Customer Service Representative to manage freight forwarding shipments into and out of the station across multiple modes, delivering high-level operations excellence and a superior customer experience.

You will track shipments, coordinate with cartage agents, prepare routing paperwork, communicate status to customers and dispatch, and ensure compliance with TSA/KSMS standards, while maintaining station KPIs. Strong data entry and MS Office skills are essential for success.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Tracking and tracing outbound shipments
• Coordinating recover and delivery schedules with cartage agents
• Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis
• Communicating freight status and any problems to other stations and customers, and updating the system
• Communicating to dispatch for customers’ requested pick-ups
• Adhere to TSA/KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
• Data entry of shipments into transportation management system
• Quoting, costing and invoicing of domestic shipments, air, ocean and ground
• Other duties as assigned

Skills

Multitasking

Communication skills

Typing 35 wpm

Detail-oriented

Microsoft Office

Tech-savvy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:

The Customer Service Representative is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI’s.

Essential Functions:

• Tracking and tracing outbound shipments
• Coordinating recover and delivery schedules with various cartage agents
• Preparing paperwork for routing, closing out files, and sending documentation out on a timely basis
• Communicating freight status and any problems to other stations and customers, and updating the system
• Communicating to dispatch for customers’ requested pick-ups
• Adhere to TSA /KSMS and other government regulatory compliance standards with regards to booking and routing of all shipments
• Data entry of shipments into transportation management system
• Quoting, costing and invoicing of domestic shipments, air, ocean and ground
• Other duties as assigned

Competencies:

• Multi-tasking while maintaining precise attention to detail
• Excellent verbal and written communication skills
• Must be able to type 35+ words per minute
• Must be able to work in demanding, high-volume environment, particularly with email and calls
• Precise attention to detail
• Proficient in Microsoft Office
• Must be tech savvy

Education:

• High school diploma or equivalent is required

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$25.00 - $27.00 hourly*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].