Logistics CSR: Shipping Support & Customer Care

Xpress Global Systems, Inc.; Georgia; Vor Ort; USD 19.000 - 26.000; Vollzeit

Zusammenfassung

Xpress Global Systems, Inc. is seeking an entry-level Customer Service Representative in the United States (Georgia) to handle inbound calls, provide product and shipment information, and resolve issues with accuracy and courtesy.

The role runs Monday–Friday, 8AM–5PM, with pay at $16.23 per hour. The CSR will work in a fast-paced environment, interfacing with customers, service centers and agents to ensure timely tracing and tracking of freight shipments, while maintaining high quality and

Qualifikationen

• Must have excellent oral and written communication skills.
• High School Diploma or GED equivalent required.
• Must have proven ability to multi-task.
• One year of customer service experience on a queue line preferred.
• One year of office experience preferred.
• AS400 experience preferred.

Aufgaben

• Answer high volume inbound calls on the customer service queue line.
• Respond to questions regarding tracing and tracking freight shipments. Respond to questions via phone, e-mail and fax.
• Will be required to operate multiple systems simultaneously.
• Transfer calls to other departments; identify and connect callers with appropriate company resource.
• Update and change information in the AS400 to correct errors, update customer information, change shipment status, etc.
• Administer assigned customer accounts by tracking and tracing freight. Prepare ad-hoc and standard reports on current shipments for management and customer review.
• Send service reports to customers.
• Interface with Service Centers and Agents regarding shipment status. Address and respond to customer issues regarding service. Work with internal staff and agents to identify solutions to prevent service failure.
• Communicate customer needs, desires and changes that effect service requirements.
• Interface with operations and administration to effectively provide information affecting customer service.
• Provide feedback from customers that allow Company to improve efficiencies and service.

Kenntnisse

Communication

multitask

Typing 40 WPM

Customer service

Queue line experience

Ausbildung

High School Diploma or GED

Tools

AS400

Jobbeschreibung

Xpress Global Systems, Inc. is seeking an entry-level Customer Service Representative in the United States (Georgia) to handle inbound calls, provide product and shipment information, and resolve issues with accuracy and courtesy.

The role runs Monday–Friday, 8AM–5PM, with pay at $16.23 per hour. The CSR will work in a fast-paced environment, interfacing with customers, service centers and agents to ensure timely tracing and tracking of freight shipments, while maintaining high quality and